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Privacy Policy

Urban Global University LLC
Registered Office: 8 The Green Suite 19622, Dover, Delaware 19901, USA
(Hereinafter referred to as “UGU”, “the University”, “we/our/us”)

1. Introduction

1.1 This Privacy Policy explains how UGU collects, stores, uses, protects, and shares your personal information when you access our website, enroll in programs, or use our services.

1.2 UGU is committed to protecting student privacy and operates in compliance with:

  • General Data Protection Regulation (GDPR – EU)
  • California Consumer Privacy Act (CCPA – USA)
  • Personal Data Protection Acts (UAE PDPA, Indian IT Act)
  • Other applicable global data protection standards.

1.3 By using our services, you consent to the practices described in this Privacy Policy.

2. Data We Collect

We may collect the following categories of personal and academic information:

  • Identity Information: Full name, date of birth, gender, nationality.
  • Contact Information: Email address, primary & secondary phone numbers, mailing/billing address.
  • Government/KYC Documents: Passport, Aadhaar, Emirates ID, or equivalent for verification.
  • Educational Information: Last educational qualifications, transcripts, certificates.
  • Financial Information: Payment details, billing records, transaction history.
  • Academic Records: Enrollment status, course progress, assessments, assignments.
  • Technical Information: IP address, device type, browser type, login times, cookies.
  • Career Information (for job portal): Resume, professional experience, skills, employer details.
  1. How We Use Your Data

We use personal information for the following purposes:

  • Academic Delivery: Enrollment processing, LMS access, course delivery.
  • Verification: Identity/KYC checks and validation of educational documents.
  • Communication: Notifications, updates, academic correspondence, service alerts.
  • Career Services: Resume matching, job portal access, and employer connections.
  • Payments: Processing transactions and issuing invoices.
  • Personalization: Tailored AI-driven learning recommendations.
  • Compliance: Meeting regulatory, legal, and accreditation requirements.
  • Marketing (opt-in only): Updates about new programs, services, events, and offers.
  1. Data Sharing

UGU does not sell personal data. Data may be shared only with:

  • Faculty and Mentors: To provide academic support.
  • Career Partners & Employers: For job portal and career services (with student consent).
  • Payment Providers: To process secure transactions.
  • Verification Authorities: To authenticate educational or ID documents.
  • Legal/Regulatory Bodies: Where disclosure is legally required.
  1. Data Protection & Security
  • We employ industry-standard encryption (SSL/TLS) for data transmission.
  • Access to data is restricted to authorized personnel only.
  • Multi-level firewall and server security systems are used.
  • Student KYC and identity documents are stored in secure servers with limited access.
  • Regular audits and monitoring are conducted to ensure data safety.
  1. Data Retention
  • Student academic records: retained for 10 years for verification purposes.
  • Financial records: retained for 7 years as per accounting laws.
  • KYC/ID documents: retained only for the duration of enrollment + 3 years post-completion.
  • Marketing opt-in data: retained until user opts out.

After retention periods expire, data is securely deleted.

  1. Your Rights

UGU recognizes student rights under GDPR, CCPA, and other laws. These include:

  • Right to Access: Request a copy of your stored data.
  • Right to Rectification: Correct inaccurate information.
  • Right to Deletion (Right to be Forgotten): Request deletion of your data (subject to legal obligations).
  • Right to Restrict Processing: Limit how your data is used.
  • Right to Data Portability: Request data transfer to another institution.
  • Right to Opt-Out of Marketing: Decline promotional communications.

Requests can be submitted via our Student Support & Complaint Resolution system.

  1. Cookies & Tracking
  • UGU uses cookies to improve website functionality, track user activity, and enhance user experience.
  • Types of cookies:
    • Essential Cookies – Required for login/session management.
    • Analytics Cookies – To measure performance and usage.
    • Functional Cookies – To remember preferences.
  • Students may disable cookies, but some website features may not function properly.
  1. AI & Data Use Disclaimer
  • UGU uses AI-powered tools for personalized learning and analytics.
  • AI systems may process anonymized student behavior data (progress tracking, course interaction, preferences).
  • No decision with legal or academic consequences is made solely by AI—faculty oversight is always maintained.
  1. Cross-Border Data Transfers
  • As UGU operates globally, your data may be stored or processed in servers outside your country of residence (including USA, EU, UAE, and India).
  • All such transfers comply with international data protection agreements.
  1. Third-Party Services
  • Our website and LMS may link to third-party platforms (job portals, payment gateways, digital libraries).
  • UGU is not responsible for the privacy practices of third-party sites. Students should review their policies separately.
  1. Children’s Privacy
  • UGU services are designed for students 18 years and above.
  • If under 18, parental/guardian consent is required.
  • We do not knowingly collect data from children under 13 (COPPA compliance).
  1. Updates to Policy
  • UGU reserves the right to update this Privacy Policy at any time without prior notice.
  • Updated versions will be posted on the website with the “Last Updated” date.
  1. Contact Information

For privacy-related requests or concerns, contact: